Labels:text | screenshot | diagram | circle | colorfulness OCR: 1994 SUPPORT MARKET SHARE The Soft Quintus Inference Bendata AD Group 1.9% 6.9% 3.5% 1.5% Magic Remedy 4.2% Clarify AnswerSet Software 3.1% 7.7% 4.2% Answer Artistry Systems 5.4% 3.9% Target Systems Astea 2.7% 8.5% Scopus 4.2% Other 32.8% Vantive 3.9% Brock 4.2% Aurum 1.3% Total = $260 million SOURCE: ABERDEEN GROUP No One's Getting Fat. A crowded market finds vendors with small slices of the pie broadening their offerings to span several areas of support, such as internal and external help desks.
